We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us. support@shawnmendesmerchandise.com

As soon as you receive your shipment, we recommend you:

  • Carefully inspect the contents for any physical defects or shipping damage
  • Verify that you received the correct products
  • Damaged merchandise is required to be reported within 24 hrs of the delivery date to receive a replacement.

There may be a slight difference between Web Mockup and Product You receive. Product Description and size guideline is mentioned on the website. Read it carefully before ordering.

Packaging Your Return

  • Returned items must be received within 15 days in original condition; washed, worn, or used items will not be accepted.
  • Please include your invoice or a note with your or name, address, and order ID# with the return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

* We do not accept returns on Used and size issue products. Select your size carefully, Once you have selected a size now it does not fit you, we encourage you to a new order.

*Customers are responsible for return postage. Original shipping charges, customs fees, and import taxes are non-refundable